Welcome to Small Heath Medical Practice
Here To Help With Your Health
Small Heath Medical Practice is a long established,teaching practice serving a dynamic and diverse population. We are committed to providing high quality medical services in a caring and happy environment for all patients, staff and visitors.
CHANGES TO HOW YOU ACCESS YOUR GP SERVICES
Due to the current Coronavirus (COVID-19) situation, the way you access your GP practice has changed.
You must now telephone your GP practice – DO NOT attend in person.
Your GP practice will then arrange the best care for you depending on your need. This will likely be a phone call or video call.
If you do need to see a doctor face-to-face, then this will be arranged for you and it may be in a different location.
Alternatively, use the online NHS 111 service or call NHS 111.
We want to reassure you that your GP practice is still here to look after you and your family.
IF YOU HAVE SYMPTOMS OF CORONAVIRUS INFECTION (COVID-19)
Stay at home and do not leave your house for 7 days from when your symptoms started. This will help protect others in your community whilst you are infectious. You should:
- plan ahead and ask others for help to ensure that you can successfully stay at home
- ask your employer, friends and family to help you to get the things you need to stay at home
- stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
- sleep alone, if that is possible
- wash your hands regularly for 20 seconds, each time using soap and water
- stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible
You do not need to contact your GP Practice or call NHS111 to go into self-isolation.
You will need to self-isolate for 7 days. After 7 days:
- If you do not have a high temperature, you do not need to self-isolate;
- If you still have a high temperature, keep self-isolating until your temperature returns to normal.
If your symptoms worsen during home isolation or are no better after 7 days contact online/call the NHS 111 service.
If you, or the person you are caring for, is struggling to breathe, has a fast pulse, their hands or lips are cold and/or blue, are drowsy, confused or difficult to wake, has tightness in their chest, or is unable to speak a short sentence, dial NHS 111 or 999 immediately.
If you need any other medical help, or advice, please contact your GP surgery between the hours of 8:30am and 6.30pm, and NHS 111 between the hours of 6.30pm and 8.30am for advice. In case of emergency, call 999.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Check the online symptoms tracker at https://111.nhs.uk/covid-19 and at nhs.uk for advice on your travel and contact history and the latest COVID-19 information before attending the practice.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
If you have an interest in bike riding - be it learning to ride or participating in an organised ride; please visit http://www.bikeright.co.uk/westmidlands/
See a GP by video with LIVI - see latest News on Quick links
Access and Special Needs
We aim to provide a caring and comfortable environment for all our patients,including those who may have additional needs or disabilities.Please tell us if you have any communication needs,we can arrange extra help for your appointment,such as a British Sign Language interpreter.
Wheelchair access to the building is via a ramp near the front entrance. All patient services are provided at ground floor level. There is also access to a low-level counter at the reception desk. Disabled WC is provided.
If you or the person you care for has a need which may cause difficulty waiting in the waiting room,please let us know. We can make arrangements to make waiting more comfortable or advise when the waiting time is likely to be shorter.
If access proves difficult for any of our disabled patients, we are happy to consider any suggestions.
In order to tackle the spread of Coronavirus please do not come to the surgery unless instructed to do so.
Prescriptions can be ordered on line and sent to the pharmacy electronically.
You can request access to on-line services on the webite.
Our phone lines are open until 6.30pm. The lines are much quieter after 10am so calling after this time will reduce your call waiting time. Also as a reminder; appointments can be booked through out the day.
**Important Patient Reminder**
ALL patients who reach the age of 11; registered for patient online access will have their accounts automatically closed. The reasoning behind this ? - An 11 year old can make an independent informed decision and they should be actively involved in decisions about who can access their information. For further information you can visit
or alternatively please contact reception.
(Site updated 01/04/2020)